Shipping policy
PrintBox Merch – Shipping Policy
At PrintBox Merch, we strive to deliver your custom merchandise quickly and securely. Here’s everything you need to know about our shipping process:
Processing Times:
Since each item is custom-made, orders typically take 24 hours on average to process before shipping. During peak seasons or large orders, processing times may be extended, but we’ll keep you updated throughout the process.
Shipping Methods & Delivery Times:
We offer the following shipping options:
- Standard Shipping: 4–5 business days
- 2-Day Shipping: Available for select orders (additional charges apply)
- Next-Day Shipping: Available for select orders (additional charges apply)
Tracking information will be sent to you via email once your order ships.
Shipping Rates:
Shipping rates are calculated at checkout based on your location and order size.
International Shipping:
We ship worldwide! International shipping rates will be calculated at checkout. Please note that customers are responsible for any customs fees, taxes, or import duties required by their country.
Lost or Delayed Packages:
If your package is lost or significantly delayed, please contact us at support@printboxmerch.com, and we’ll assist you in filing a claim with the carrier or arranging a replacement if needed.
Damaged Items During Shipping:
If your item arrives damaged, please reach out within 7 days with photos of the damage. We’ll replace your item or issue a refund promptly.