Refund policy

PrintBox Merch – Refund and Return Policy

At PrintBox Merch, we’re proud to create custom merchandise tailored just for you. Here’s how we handle refunds and returns to ensure a smooth experience:

Custom Merchandise: Since our products are custom-made—including T-shirts, hoodies, mugs, hats, and banners—returns and refunds are only available if your order arrives damaged, defective, or different from what you ordered. We are unable to accept returns for design changes, sizing issues, or buyer’s remorse on personalized items.

Order Errors or Defects: If you receive an incorrect or damaged item, please contact us within 7 days of delivery. Provide photos of the item and your order number, and we’ll work quickly to offer a replacement or full refund.

Cancellations: Orders for custom merchandise can only be canceled within 24 hours of purchase, as production begins promptly to meet our fast turnaround times.

How to Request a Refund or Return: To initiate a return or refund request, email us at support@printboxmerch.com with your order number and a description of the issue. Our team will assist you through the process.

Exceptions: Refunds are not available for personalized items due to customer design errors or incorrect sizes. Please review your design proofs and sizing charts carefully before placing your order.

Thank you for choosing PrintBox Merch for your custom merchandise needs. Your satisfaction is our priority!